Cancellation & Refund Policy
Cancellation & Refund Policy
At The Grand Oak, Coorg, we strive to provide our guests with the utmost flexibility while ensuring fair practices for all parties involved. We understand that sometimes plans change unexpectedly, and we’ve designed our cancellation policy to accommodate such instances.
1. No-Show Policy
In the event that you do not show up for your reservation without prior cancellation, the full amount of your booking will be retained, and no refund will be issued.
2. Early Departure
Should you choose to shorten your stay after check-in, no refunds will be granted for the unused portion of your reservation.
3. Modifications to Reservations
If you need to modify your reservation dates, please contact us as soon as possible. Changes are subject to availability and may result in additional charges. Please note that our cancellation policy applies to the original booking dates.
4. Group Bookings
For group bookings, separate terms and conditions may apply. Please contact our reservations team for more details.
5. Force Majeure
In the event of unforeseen circumstances such as natural disasters, pandemics, or other acts of God that may impact your ability to travel, we will work with you to find a suitable resolution, which may include rebooking for a later date or offering a credit.
We encourage all guests to carefully review our cancellation policy before making a reservation. If you have any questions or require assistance, please do not hesitate to contact our customer support team.
Refund Policy
Guests are eligible for:
No refund will be provided for any cancellation within less than 7 days from the date of check-in, including no-show guests.
Contact Us
📧 Email: stay@thegrandoak.com
📞 Phone: +91 831 049 4472
🌐 Website: www.thegrandoak.in